While traveling West bound back to our home in Texas - on a very hot July day - our Motor coach suddenly began blowing hot air. We dialed up Tiffin for some advise and information on the nearest authorized repair shop. Tiffin recommended B&D Repair Service in Robertsdale Alabama as the closest authorized service
We called B&D promptly and made an appointment for service. As we were more than an hour East of their location, and it was late in the day, we were informed that the shop might be closed when we arrived; however, we were welcome to camp out in their enclosed yard overnight and they would promptly service our coach the next morning.
As luck would have it, we did arrive very near closing time. Rather than making us wait until the next morning Bruce Lauser, the owner, personally took control and he and his crew stayed beyond closed and made the necessary repairs to get us back on the road. The crew even went beyond the original A/C repair and performed a required hours generator service; which I had unfortunately neglected.
In today's world it is rare to find this type of professionalism and dedication to customer satisfaction. A very big salute to B&D Repair Service for a fantastic customer experience.
Larry F Harris, Chairman & CEO, FMP Inc